Enjoy Tenue. from all over the world. We offer DHL Express shipping on all orders! The following rates apply:
*Special Releases*
We charge different shipping rates for some of our special releases like footwear, please find them below:
Shipping in the Netherlands:
International shipments:
Import duties and VAT outside the European Union:
All non-EU shipments are delivered duty unpaid (DDU). So please keep in mind that your country may require you to pay import duties and/or value added taxes (VAT), which are always your own responsibility to pay. However, Tenue. covers the VAT costs in your country (outside the European Union), we do so by:
Please note: Tenue. is not responsible for any import duties or customs charges from your local customs service. As these duties and charges vary from country to country, we cannot give you an estimate on these costs.
Returns
Online Returns:
Of course, we hope to make you the happiest person on the planet providing your Tenue. However, if you are not fully satisfied with your purchase, we accept your online return or exchange for another size within 30 days of the delivery date.
Use the returns form that came with your order and send the package via an insured service to:
Tenue. Store
Utrechtsestraat 103
1017 VK, Amsterdam
The Netherlands
Store Returns:
Purchases that are made in one of our stores can be returned in store only and within 14 days after purchase, for an exchange or store credit. Drop by the store to make this happen!
Returns Terms and Guidelines
Our Returns Policy:
Please make sure all returned products are in unworn, resalable condition, with all original tags attached. This also includes all packaging, accessories and dust bags. We have to say that we reserve the right to not accept a return if one of the before mentioned conditions are not met, or as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
For example, we may make a reduction in the following circumstances:
If more of these terms and conditions are not met, we will get in touch with you as soon as possible. In this situation, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@tenuejeans.com.
Free size swaps:
If the item doesn't fit or you would like a different size instead, please contact us at hello@tenuejeans.com with your order number and any further questions. We offer free size swaps to fully satisfy you with your Tenue. and will ship the desired size to you free of charge. The return shipping costs are the responsibility of the customer. This service is available on all of our clothing, footwear is excluded from free size swaps.
Shipping for returns
To return your product, you should mail your product to Tenue. Store, Utrechtsestraat 103, 1017 VK Amsterdam, Netherlands.
